FAQ

1) Question: How much is shipping?

    Answer: We Offer FREE Standard Shipping:

2) Question: How long does shipping take?

    Answer: All orders are shipped within 1-3 business days

    Shipping: U.S. orders will deliver within 3-7 business days

3) Question: Where is my order?

    Answer: You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

4) Question: What is my tracking number?

    Answer: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 business days after your order is placed. Please reach out if you haven’t received your tracking number 5 business days after placing your order by contacting support.

5) Question: I've lost my tracking number. What can I do?

    Answer: Simply contact us at customerservice@carolinacovemercantile.com with your full name and mailing address, and we will resend your confirmation number.

6) Question: How can I make changes to my order?

    Answer: If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

    We Can Change:

• Your delivery details
• Your name
• Your email
• Your phone number

7) Question: How can I cancel my order?

    Answer: You must contact us within 12 hours.  We cannot cancel your order once it has already been shipped.

8) Question: What is your return policy?

    Answer: Please see our refund and Return Policy by clicking on this link: https://carolinacovemercantile.com/policies/refund-policy.

9) Question: Who do I contact if there's something wrong with my order?

    Answer: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to customerservice@carolinacovemercantile.com.

Contact us

If we still haven't managed to answer your question, please feel free to contact us at customerservice@carolinacovemercantile.com and we'll get back to you within 24 hours!